Terms and conditions
Unbinding AI generated Convenience Translation to English
GENERAL TERMS AND CONDITIONS (GTC) FOR THE USE OF THE ONLINE STORE ON WWW.WESTWING.SK
Here we present our General Terms and Conditions (hereinafter referred to as "GTC"). These T&Cs apply to the Westwing online shops on the www.westwing.sk website. By submitting your order, you accept these General Terms and Conditions of Westwing GmbH, Moosacher Str. 88, 80809 Munich, Germany, registered in the German Commercial Register under the number: HRB 191901 (hereinafter referred to as "Westwing").These T&Cs apply to consumers with a billing address in Slovakia who use the offers on our website. A consumer within the meaning of these GTC is any natural person who does not act in connection with the concluded contract within the scope of his/her business activity or profession.
1. GENERAL PROVISIONS AND SCOPE
1.1 Westwing operates an online store on the www.westwing.sk website.
1.2 Persons must be at least 18 years of age to take advantage of the available offers.
1.3 In principle, goods are only sold in the usual household quantities.
1.4 These GTC apply to all contracts concluded via the www.westwing.sk website, unless they are subject to special general terms and conditions for entrepreneurs.
1.5 If (working) days are specified as a date, this means all working days with the exception of Saturdays, Sundays and public holidays.
2. USE OF THE WEBSITE WWW.WESTWING.SK AND REGISTRATION
2.1 When ordering goods, you will be asked to provide personal data, which will be collected and processed in accordance with Westwing's privacy policy. Article 18 (data protection) applies.
2.2 You are responsible for ensuring that the data is complete and true. You are also obliged to keep the data up to date. If the data provided changes during your use of the website, you must modify it immediately. You are obliged to keep your passwords and other access data confidential and protect them from access by unauthorized third parties.
2.3 If you create a customer account, you will receive a double opt-in by e-mail after completing your registration.
2.4 You are solely responsible for the content (such as product reviews) that you post in areas accessible for this purpose. You warrant that your own content does not infringe the rights of third parties (e.g., moral rights or copyright). In this regard, you will fully indemnify Westwing for third-party claims upon first request. By providing content to Westwing, you grant Westwing and its affiliates within the Westwing group (the "Westwing Group") all unlimited rights in time, territory and content to use such content, including the right to transfer it to third parties necessary for Westwing to publish and distribute the content or part thereof on the Westwing Group websites.
2.5 In your customer account, you can view and, if necessary, change your open, recently dispatched and/or completed orders, as well as manage and store your data, vouchers, newsletters and notifications.
2.6 You may register on the www.westwing.sk Website with only one customer account and use only one customer account at a time. If Westwing detects multiple registrations, it may delete them.
2.7 It is prohibited to use the www.westwing.sk Website or its content for purposes that are unlawful, abusive or prohibited by law and these GTC. In particular, technical processes must not be disrupted or manipulated. In the event of actions or attempts to obtain unjustified advantages to the detriment of Westwing or other customers, Westwing reserves the right to block the customer's account and not accept orders.
2.8 Westwing reserves the right, at its sole discretion, to exercise its virtual domicile rights and, for example, to issue warnings, reject orders, limit available payment methods, suspend or terminate access to the www.westwing.sk Website or delete transmitted content if the provisions of these GTC are violated or if rights are abused. Your right to withdraw from the contract in accordance with § 13 of the GTC is not limited in any way by the above. Any claims by Westwing for damages remain unaffected.
3. PARTIES, LANGUAGE AND CONCLUSION OF THE CONTRACT
3.1 Westwing is a party to the conclusion of contracts on the www.westwing.sk website.
3.2 The www.westwing.sk website is operated in the Slovak language. Contracts via the website are concluded exclusively in the Slovak language.
3.3 The offer of goods for www.westwing.sk is not binding. The offer should be understood as a non-binding invitation to submit a tender (so-called invitatio ad offerendum). After placing the selected products in the virtual shopping cart and completing the electronic ordering process, you make a legally binding offer to conclude a contract by clicking on the "Pay Now" or "Complete Order" button (depending on the selected payment method) to place an order for the goods currently in the virtual shopping cart. Once your order has been shipped, you will receive an email from Westwing about the receipt of your order. This email from Westwing does not constitute acceptance of an offer and conclusion of a contract. Westwing may, in its sole discretion, not accept orders. If Westwing does not accept the order, it will notify you immediately. The acceptance of the offer and the conclusion of the contract will take place by a separate e-mail confirming the dispatch or confirming the delivery of the service, but no later than when the goods are dispatched.
3.4 Westwing stores the order data and will send it to you by email once the order has been completed. This email also contains the terms and conditions for canceling your order. You can also download the General Terms and Conditions at any time at https://www.westwing.sk/i/terms_and_conditions/. If you have created a customer account before submitting your order, you can view your order details in your customer account at any time. This also applies to previous orders within the framework of a statutory retention obligation.
3.5 Order processing and contact is generally carried out via automated order processing or by e-mail. You need to make sure that the email address you provided to process your order is correct so that emails sent by Westwing can be delivered to it. Especially if you use SPAM filters, you should ensure that all emails sent by Westwing or third parties on behalf of Westwing necessary to process your order can be delivered.
4. PRICES AND SHIPPING COSTS
4.1 Orders for goods on the www.westwing.sk Website are subject to the prices indicated on the relevant goods information page at the time of ordering. The total prices include VAT and packaging. Shipping costs and any additional assembly service that can be ordered (see Article 5) will be added at a later date.
4.2 Shipping costs are charged separately for each order and are based on the price indicated on the product information page. This depends, among other things, on the size, weight and the respective mode of transport. The choice of transport method is up to Westwing.
5. PAYMENT TERMS AND PAYMENTS
5.1 You may pay for goods and services - depending on the creditworthiness assessment - by any of the following payment methods:credit/debit cards (VISA, Mastercard, American Express), ApplePay, GooglePay (available only when ordering via a web browser), Klarna, Cash on delivery and prepayment.
5.2 Westwing currently accepts various credit cards: VISA and Mastercard, as well as American Express. Upon receipt of the order, Westwing will debit the invoiced amount from your credit card through our payment service provider Stripe Payments Europe Ltd (registered with the Irish Companies Register under number 3206488LH).
5.3 The ApplePay and GooglePay payment methods are processed through the payment service provider Stripe Payments Europe Ltd (registered in the Irish Companies Register under number 32064LH
5.4 Westwing, in cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (registered in the Swedish Business Register under number: 556737-0431), offers you the following payment options if you have a corresponding credit rating: purchase on account with a maturity of up to 30 days, payment in three interest-free instalments, financing with interest or immediate payment. In the present case, Westwing assigns its claim to Klarna.
6. INVOICING
6.1. By accepting the GTC, you agree that Westwing may send you an invoice by electronic means or make it available to you by electronic means in accordance with Article 232 of Council Directive 2006/112/EC.
6.2 Please note that if your data is not correct at the time of the order according to point 2.2, we can unfortunately no longer issue a corrective invoice for the correction of your data once your order has been completed.
7. VOUCHERS
7.1 Westwing offers different types of vouchers: Gift Cards, Promotional Vouchers and Compensation Vouchers.
7.1.1 Gift vouchers
7.1.1.1 Gift Cards can be purchased on the www.westwing.sk website and can only be redeemed www.westwing.sk, unless otherwise stated on the Gift Card. Gift vouchers will be issued to you by e-mail after ordering.
7.1.1.2 Gift Cards and the balance amounts of Gift Cards can be redeemed until the end of the third year after the year of purchase of the Gift Card.
7.1.1.3 For technical reasons, Westwing may accept a maximum of five Gift Vouchers per order. If you wish to redeem more than five gift cards, please contact Westwing's customer service at service@westwing.sk to have the gift cards converted into one gift card. The total amount of gift vouchers can then be redeemed even within one order.
7.1.1.4 Gift Cards can only be used for the purchase of goods and services and not for the purchase of other Gift Cards.
7.1.1.5 If the price of your order exceeds the Gift Card credit, you can pay the difference using the payment methods offered. If the price of your order is less than the gift card credit, you can redeem the remaining credit on your next order.
7.1.1.6 In the event of withdrawal from the contract - for any reason - the purchase price will be refunded by way of a refund to the account of the voucher and to any other means of payment used.
7.1.1.7 The Gift Voucher is transferable.
7.1.1.8 Lost, especially stolen gift card codes are not returned. Westwing accepts no responsibility for lost gift card codes.7.1.2 Promotional Vouchers (including Refer-a-Friend Voucher)
7.1.2.1 Promotional vouchers are vouchers issued free of charge as part of advertising campaigns with a certain period of validity that cannot be purchased. Promotional vouchers can only be redeemed on the www.westwing.sk site for a specified period, but not for shipping or setup fees. Promotional vouchers may be subject to additional, individual terms and conditions. These will be communicated to you directly in connection with the voucher.
7.1.2.2 Vouchers that you have received as a new customer by invitation from a Westwing Member (so-called "Refer a Friend Voucher") cannot be redeemed if you already have an account with Westwing, as the voucher can only be redeemed for new customers.
7.1.2.3 Vouchers for the first registration or for new customers that you receive for registering on the www.westwing.sk website can only be redeemed once per customer account.
7.1.2.4 Only one promotional voucher can be redeemed per order. It is not possible to refund or credit the balance of the promotional voucher if the value of the purchase is less than the value of the voucher.
7.1.2.5 The Promotional Voucher is non-transferable, non-refundable and non-redeemable if you return goods or services that you have paid for in whole or in part with the voucher on the basis of a statutory right of withdrawal. If you return ordered goods on a pro rata basis, the value of the voucher will be divided in proportion to the goods ordered, i.e. in the case of returning individual items, the voucher will be credited in proportion to the price of the returned goods and its validity will expire in proportion to the value of the goods. If the voucher is tied to a minimum order value, it must be retained even in the event of a partial return, otherwise the voucher value will not be credited.
7.1.3 Compensation vouchers
7.1.3.1 Compensation Vouchers are vouchers that cannot be purchased. Westwing issues them at its discretion as compensation, but without acknowledging any legal obligation.
7.1.3.2 The rules for promotional vouchers shall apply mutatis mutandis.
7.2 In the event of a reasonable suspicion of fraud or other activities contrary to the law or the terms and conditions in connection with the purchase or redemption of a voucher, Westwing may block the relevant voucher code (even temporarily) or refuse to redeem it (even temporarily). In the latter case, you have the right to cancel the order.
7.3 It is not possible to redeem the voucher, nor to transfer its value or to subsequently use the voucher to pay for purchases already made, i.e. after the completion of the order process.
7.4 The above vouchers can only be redeemed by consumers.
8. DELIVERY AND SHIPPING CONDITIONS
8.1 Service takes place only within Slovakia to the delivery address provided by you.
8.2 Basic delivery times will be communicated to you on the relevant goods page.
8.3 The ordered goods will be sent as a package or via a carrier at Westwing's discretion.
8.4 Westwing does not assume any purchase risk (i.e. does not assume responsibility for the delivery of goods by suppliers), in particular in the case of a generic purchase (i.e. the purchase of goods that are not branded or customized for the consumer). Westwing is obliged to deliver goods only from its existing stock of goods or the actual delivery of goods ordered from suppliers. Westwing is not obliged to deliver the goods if, despite an existing cover transaction with the relevant supplier, Westwing does not receive the ordered goods at all, in full or on time. If such a situation arises, Westwing will inform you immediately. Westwing will refund all advance payments.
8.5 Westwing shall not be liable for the non-performance or inadequate performance of the obligations assumed by Westwing under this Agreement, if and to the extent that this is due to the occurrence of force majeure, without prejudice to the fact that Westwing will make every effort to limit the consequences of such an event as much as possible.
Force majeure means any unforeseeable events or events that are beyond Westwing's control, even if foreseeable, and the impact on the performance of the contract could not have been prevented by Westwing even if reasonable efforts had been made. This includes, but is not limited to, war, state of war, insurrection, insurrection, military or civil coup, riot, riot, embargo, government regulation, fire, flood, storm surge, hurricane or other adverse weather conditions on the scale of a disaster, earthquake, lightning strike, pandemic, epidemic, nuclear hazard or similar cause beyond Westwing's control that makes the performance or compliance with obligations under these GTC unlawful, impossible or commercially unfeasible. Westwing is exempt from the obligation to perform for the duration of this event. Delivery and fulfillment deadlines will be extended accordingly. If the force majeure lasts longer than 8 weeks, Westwing and you have the right to withdraw from the contract.
8.6 If the delivery of the goods fails for reasons for which you are responsible, Westwing will charge you the cost of a new delivery as well as reasonable storage costs from the date of the failed delivery. You will be charged for the cost of a new delivery even if the first delivery was free of charge for you. We will inform you of the additional costs before the new delivery and will only carry out the delivery with your consent. Please note that refusal to accept is not an effective exercise of your right of withdrawal and must be expressly notified to Westwing. Westwing reserves the right to withdraw from the contract if you do not agree to a new delivery within 7 days. In this case, Westwing will refund all payments you have already made. This also applies if you actually exercise your right of withdrawal. In this case, you will also be reimbursed for the shipping costs (standard shipping).
9. WARRANTY, LIABILITY AND DAMAGE IN TRANSIT
9.1 Unless otherwise specified in the following provisions, the provisions on statutory liability for defects apply.
9.2 If the goods are delivered with obvious damage to the packaging or contents, notify the relevant delivery company immediately and contact Westwing Customer Service (service@westwing.sk). Reporting does not affect your warranty rights, but it makes it easier for Westwing to make claims against the delivery company.
10. WARRANTIES
An additional contractual warranty is only provided if it is expressly stated and described on the product information page.
11. CONSUMER'S RIGHT OF WITHDRAWAL
You have the right to withdraw from any contract with Westwing within fourteen (14) days without giving any reason. The withdrawal period is fourteen days from the date on which you or a third party other than the carrier designated by you took over the goods.
If you wish to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email). You can use the following model withdrawal form, which is not mandatory:
Model withdrawal form
(Fill in and send this form only if you wish to withdraw from the contract):
To: Westwing GmbH, Moosacher Str. 88, 80809 Munich, Germany, service@westwing.sk
I hereby give notice* that I am withdrawing* from the contract for the supply or provision of this product: ..............
Date of order/date of receipt*..............
Name and surname of the consumer(s)*..............
Address of the consumer(s)*..............
Signature of the consumer(s)* (if this form is submitted in paper form) ..............
Date..............
(*) Cross out those that don't fit.
To comply with the withdrawal period, it is sufficient if you send the notice of exercising the right of withdrawal before the expiry of the withdrawal period.
Withdrawal should be addressed to:
By post: Westwing GmbH, Moosacher Str. 88, 80809 Munich, Germany
E-mail: service@westwing.sk
Phone: +421 2327 849 69
12. CONSEQUENCES OF WITHDRAWAL
If you have withdrawn from the purchase contract, we will refund to you all payments received from you, including delivery costs, without delay, no later than fourteen (14) days from the date on which we received the notice of withdrawal. We will use the same means of payment that you used for the original transaction to refund your money, unless we expressly agree otherwise with you. There will be no fee for this refund in any case. We may hold refunds until we have received the goods back or you have provided us with proof that you have returned the goods, whichever comes first.
You must return the goods immediately and in any event within fourteen (14) days from the date on which you informed us of the withdrawal to the following address:
Westwing GmbH
Westwing European Logistics Center, Stachowska 17C, 62-023 Robakowo, Poland
The deadline is maintained if you ship the goods before the expiry of the 14-day period. The cost of returning the goods is borne by us. You only have to pay a depreciation if the depreciation is due to the handling of the goods that is not necessary to examine the condition, characteristics and functionality of the goods.
The right of withdrawal does not exist or expires in the case of the following contracts:
in the case of a supply of goods which are not suitable for return for reasons of health or hygiene protection and the protective packaging of which has been broken after delivery or which, by reason of their nature, may be inseparably mixed with other goods after delivery;
for the supply of goods manufactured to the customer's specifications or clearly tailored to personal needs;
in the case of delivery of goods which may perish rapidly or the expiry date of which would be rapidly exceeded;
13. VOLUNTARY RIGHT OF CONSUMERS TO RETURN GOODS
13.1 For all purchases of goods, Westwing grants you a voluntary right of return within a total period of 30 days from receipt of the goods in addition to the statutory right of withdrawal under Section 11. This voluntary right of return gives you the opportunity to withdraw from the purchase contract even after the expiry of the 14-day withdrawal period (see point 11) by returning the goods to Westwing within 30 days of receipt.
However, the condition for exercising the voluntary right of return is the return of the complete goods in flawless condition and without damage in the original sales packaging. Otherwise, Westwing reserves the right to refuse returns. Please note that when returning goods under a voluntary right of return, you bear the risk of shipping. The voluntary right of return does not apply to the purchase of gift vouchers.
13.2 Refunds will be made to the same means of payment as you used to make the payment. If direct debit has been selected as the means of payment, you do not have to object to the direct debit.
13.3 Your statutory right of withdrawal (see Section 11) is not affected by the fulfilment of the requirements set out in this Section 15 and shall continue to apply independently of them. Until the expiry of the period for exercising the statutory right of withdrawal, only the legal conditions set out therein apply. This contractually granted (voluntary) right of withdrawal does not limit your statutory warranty rights, which remain unlimited.
14. REIMBURSEMENT OF DELIVERY AND SERVICE COSTS IN THE EVENT OF PARTIAL WITHDRAWAL
If you cancel the contract for only part of the goods from the order (partial cancellation), Westwing will refund the payments for the goods to which the cancellation relates, including the costs of delivery and assembly (if they have not already been assembled). However, if the delivery and assembly costs (or part of them) were to be incurred even if you only ordered goods for which you did not cancel the contract, these costs are excluded from the refund.
15. RESERVATION OF TITLE
The goods remain the property of Westwing until full payment.
16. SERVICES AND COMPLAINTS
Your satisfaction is very important to us. Therefore, we always try to process your requests as quickly as possible and contact you after receiving your inquiry. For service requests, please contact Westwing Customer Service:
Westwing GmbH Moosacher Str. 88 80809 Munich
Germany
E-mail: service@westwing.sk
Phone: +421 2327 849 69
17. DISCLAIMER OF LIABILITY FOR HYPERLINKS
Insofar as www.westwing.sk refers via hyperlinks to the websites of other providers, Westwing has no influence on their content, does not claim it as its own and assumes no warranty or liability for it. The respective provider or operator is always responsible for the content of such pages. As soon as Westwing becomes aware of a violation of the law on the websites of other providers, the respective hyperlinks will be immediately removed from the address of www.westwing.sk.
18. DATA PROTECTION
For all questions regarding the protection of your data, please refer to Westwing's privacy policy at https://www.westwing.sk/i/privacy_policy/.
19. USER RIGHTS
The content of this website, including texts, graphics, photographs, illustrations, images, videos, sound and software (hereinafter referred to as the "Material"), is protected by copyright. Downloads or use for private purposes are permitted. Further publication, transmission, reproduction or other use of the content/material is not permitted.
All rights to use the materials on www.westwing.sk belong to Westwing or our partners. Use of the material - in any form - is not permitted without the express written permission of Westwing.
All trademarks on the website may not be used without the prior written permission of Westwing.
20. ALTERNATIVE DISPUTE RESOLUTION
Online dispute resolution under Article 14(1) of the Online Dispute Resolution Regulation: The European Commission provides a platform for online dispute resolution. You can find this page here .Westwing is neither willing nor obligated to participate in a dispute resolution procedure before a consumer arbitration board.
21. AMENDMENTS TO THE GTC
Westwing reserves the right to make changes to the website, rules, terms and conditions, including these GTC, at any time. Your order will be governed by the terms and conditions in effect at the time you place your order, unless a change to these terms is required by law or government regulation (in which case they will also apply to orders you have placed previously).
22. FINAL PROVISIONS
22.1 All disputes arising out of or in connection with the use of the www.westwing.sk shall be governed exclusively by Slovak law, excluding conflict of law rules.22.2 If any provision is or becomes invalid or ineffective, the remaining provisions shall remain in full force and effect. Invalid or ineffective provisions shall be replaced by the relevant statutory provisions.
Westwing GmbH Moosacher Str. 88 80809 Munich
Germany Status: 25.11.2024